LEGAL DOCUMENT
PRIVACY POLICY
How AlcoDrop collects, uses, and protects your personal data under UK GDPR.
Effective Date: 1 January 2025
1. Information We Collect
We collect information you provide directly to us when placing an order or contacting customer support. This includes your name, delivery address, phone number, payment information, and date of birth for age verification purposes, as required by the Licensing Act 2003. We also collect device information, IP addresses, and usage data to improve our services.
IMPORTANT NOTICE
2. Age Verification & ID Data
AlcoDrop is an age-restricted service available only to individuals 18 years of age or older. We apply a Challenge 25 policy in compliance with UK licensing law. We collect and verify age-related information at checkout and upon delivery. Our delivery drivers check valid government-issued photo ID for every order. We do not retain copies of government-issued IDs.
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR and the Data Protection Act 2018, we process your personal data on the following lawful bases: contract performance (to fulfil your order), legal obligation (age verification and licensing compliance under the Licensing Act 2003), legitimate interests (fraud prevention and service improvement), and consent (marketing communications, where applicable).
4. How We Use Your Information
We use the information we collect to process and deliver your orders, verify your identity and age as required by UK law, communicate with you about your orders, send promotional offers (with your explicit consent), comply with legal obligations including HMRC and licensing requirements, prevent fraud, and improve our platform and services.
5. Payment Information
Payment card information is processed through our secure payment processor (Stripe). We do not store your full card number, CVV, or other sensitive payment data on our servers. All payment data is encrypted in transit using TLS 1.3. We comply with PCI DSS standards.
6. Information Sharing
We do not sell your personal information to third parties. We may share your information with delivery partners to fulfil your order, payment processors to handle transactions, identity verification services as required by UK law, and law enforcement, HMRC, or regulatory authorities (including licensing authorities) when required by applicable UK legislation.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are retained for up to 7 years for tax and HMRC compliance. Age verification records are retained in accordance with licensing requirements. You may request deletion of your data subject to legal retention obligations.
IMPORTANT NOTICE
8. Your Rights Under UK GDPR
Under the Data Protection Act 2018 and UK GDPR, you have the right to access, correct, or erase your personal information, the right to restrict or object to processing, and the right to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. To exercise your rights, contact us at legal@alcodrop.uk.
9. Cookies & Tracking
We use essential cookies to operate our service, including session management and age verification state. We may use analytics cookies to understand how users interact with our platform. In accordance with the UK PECR (Privacy and Electronic Communications Regulations), we will request your consent before setting non-essential cookies.
10. International Transfers
Where we transfer your personal data outside the UK (for example, to our cloud infrastructure providers), we ensure appropriate safeguards are in place as required by UK GDPR, including Standard Contractual Clauses or adequacy decisions by the UK Secretary of State.
11. Changes to This Policy
We may update this Privacy Policy from time to time in line with changes to UK law or our business practices. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use of our service after changes constitutes acceptance of the updated policy.
12. Contact & Data Controller
AlcoDrop Ltd is the data controller for personal information processed through our platform. For privacy-related enquiries or to exercise your data rights, contact our Data Protection Officer at legal@alcodrop.uk or write to: AlcoDrop Ltd, Data Protection, London, United Kingdom.
Questions about this document? legal@alcodrop.uk